Insurance Investigations
Claims investigation supporting insurers, self-insured employers, and legal representatives with evidence gathering for claim determination and fraud detection.
Service Overview
Insurance investigation services provided independent evidence gathering to assist claim determination. Investigations identified fraudulent claims, verified claim circumstances, and gathered evidence for subrogation recovery and litigation support.
The regional base in the Riverina provided cost-effective coverage for claims throughout country NSW, the ACT, and into Victoria — areas where metropolitan investigators incurred significant travel costs.
Services Provided
Workers Compensation
Surveillance and investigation of workers compensation claimants. Documentation of physical activities, secondary employment, and lifestyle inconsistent with claimed injuries. Activity checks and comprehensive reporting.
Property Loss
Investigation of property insurance claims including fire, theft, storm damage, and other losses. Verification of claim circumstances, loss quantification, and fraud indicators.
Liability Claims
Investigation of public liability, professional indemnity, and product liability claims. Scene examination, witness location and interview, and evidence preservation.
Claimant Location
Skip tracing and location services for claimants who have moved or become uncontactable. Current address verification and identity confirmation.
ID Verification
Confirmation of claimant identity and verification of details provided in claim applications. Detection of fraudulent identities and misrepresentation.
Litigation Support
Evidence gathering and investigation supporting insurance litigation. Witness statements, document collection, and expert witness attendance.
Investigation Types
Surveillance
Covert observation documenting claimant activities. Static, mobile, foot, and rural surveillance with photographic and video evidence.
Activity Checks
Verification of claimant activities and capabilities through observation, enquiries, and social media investigation.
Statement Taking
Recorded statements from claimants, witnesses, and relevant parties. Statements prepared to evidentiary standards.
Scene Investigation
Examination and documentation of incident scenes. Photography, measurements, and evidence collection for liability and property claims.
Client Types
- Insurance companies: General insurers, workers compensation insurers, specialty insurers
- Self-insured employers: Large employers managing their own workers compensation claims
- Claims management companies: Outsourced claims administrators
- Legal representatives: Solicitors acting for insurers and insured parties
- Loss adjusters: Independent adjusters requiring investigation support
Geographic Coverage
Insurance investigation services were provided throughout:
- Primary regions: Riverina NSW, South West Slopes, Snowy Mountains, Canberra ACT
- Extended coverage: Sydney, Wollongong, Melbourne
- Interstate: All Australian states and territories
The regional base provided cost-effective coverage for country claims where metropolitan investigators incurred significant travel time and costs.